How Do I Correct a Failed Subscription Charge?

To correct a failed monthly subscription please navigate to 'billing' within your Podetize Client Portal Account.

Video Walkthrough:

HubSpot Video



Step 1: Log in to

Step 2: Hover on your name shown on the top right of the webpage.

Step 3: Click 'Billing" from the dropdown menu that will appear.

Step 4: Click "Pay" on the order that is shown as "Failed"

  • If the order does not have a "Pay" Button please click "My Subscription" then upon loading click "Renew Subscription"

Step 5: Add the preferred payment method to the checkout.

Step 6: Click "Proceed"

A thank you page will load and a receipt of the order will be sent via email.